I've had my silver ring for 4 days and it broke in half, and is deformed. This is a jewelry store! If I pay good money for a ring, I expect it to last longer than 4 days. If I could give them less than 1 star I would.
Terrible place to do business! After so many oh I'm sorry I will fix that for you and over charging my account and dirty faces from associates there I'm done with Kay jewelers in this particular place. Run dont do business and if you do you will see what I'm talking about
Both my fiancée and I have over 12 years retail experience and we're surprised none of the 3 employees on duty acknowledged our presence by welcoming us to their store. We made our way to the wedding bands and we're looking at the selection, about 3-5 minutes past with no employee approaching us to see if we needed help or wanted to see any of the rings. I decided to ask a female employee whose body language read that I was interrupting whatever she was doing. This particular employee was unbelievably rude and condensing when answering any questions my fiancée and I had. To say the least we took our business elsewhere and will certainly not suggest Kay's to friends or family because of their poor customer service and rude employees.
Whatever you do, STAY AWAY!! NEVER EVER EVER buy anything from this store! They messed up our wedding ring 3 times! First the order was never placed. We had to call and check on it due to the fact that it was taking longer than a month to arrive. When we called (Several times), no one could figure out where our ring was or help us with our situation. When after a freakin month of back and forth calling, they finally discovered the order was never placed. Therefore, they put the order through. However, when the ring came in, it was the wrong color. So we told them to send it back and place the correct color order. When that one came in, it came in the wrong size AND we found out that our "Life Time" Protection plan had been cancelled. It got to the point where we had to ask for a free engraving - they weren't going to offer us anything for our troubles. We were lucky we got a ring before our wedding because with all their screw ups, they cut it close to us not having a ring. We also reached out to corporate due to the fact that our "Life Time" plan was now cancelled on top of everything else. They were supposed to give us our money back for the "Lifetime" Plan, give us $50 back towards the rings, and a gift card. Instead, when we arrived at the store, they presented us with 2 store gift cards and no money back like promised (As if this is all we want anyways - at this point I'm done with the store and ready to take them to court). Therefore, we refused the gift cards and they credited us for the "Lifetime" plan. Howver, they said they knew nothing about the $50 reimbursement. Needless to say, we will be reaching out to corporate again and hopefully settling this nonsense once and for all because I am done with this store, their lack of business skills and lack of customer service. By all means, STAY FAR FAR AWAY!!!!!!!
On 6/4/17 my fiancée and I visited the Kay's Jeweler in the Christiana Mall with the intent of opening a Kay's store card and purchasing our wedding bands, easily over $1000 purchase, about an hour before close.
I have always received great service and any problems, sizing/repairs have been prompt, correct and curtious.
Kay Jewelers is a US Jewelry Store based in Newark, Delaware. Kay Jewelers is located at 503 Christiana Medical Center, Newark, DE 19702, USA.
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