I experienced great customer service. They were helpful and quick. They also have a lounge area to sit in with a TV and cappuccinos while waiting for them to service your jewelry. They can be a little pushy, but that's nothing unusual for a jewelry store.
My husband and I have been to this location and the Concord Pike location and the Laurel, MD location all 3 were excellent in knowledge and falling all over themselves with customer service to help us.
This place was great, everyone tried to help me, yes I did show up right at closing so it was very empty. But everyone was nice, I had my pick of anything I wanted to see, they were VERY GREAT with things I had on file and brought them out right away, and the jeweler who fixed my 25 year old engagement ring was wonderful. After calling 4 other places who didnt have their own jeweler this was the place I let fix my ring.
We stopped in today to look at jewelry and were ignored for 15-20 minutes. Not one person acknowledged our existence. They were not terribly busy but even if they were a simple "hello, someone will be with you shortly" would have been nice. I guess being dressed for summer we didn't look classy enough for their store. Won't be back.
Can't wait to go back for the Levian Event in October. Super excited!
Worst customer service I have ever experienced. My boyfriend and I came to buy an engagement ring he had picked out earlier in the week with a very helpful salesperson, Anika. Unfortunately she was not working. We arrived & sat for 20 minutes before anyone even acknowledged us. Someone hurriedly walked by & said someone will be with you. This after several employees walked passed & just acted as if we weren't there. Oddly, there were 2 sets of customers & 4 sales people working (maybe 5.) Two salespeople were chatting and then 1 went out front to smoke. What a nice classy jewelry store..not. At this point we left. The customer service here was just a HUGE disappointment on what should be such an exciting night!
Jared Galleria Of Jewelry is a US Jewelry Store based in Newark, Delaware. Jared Galleria Of Jewelry is located at 2110 Fashion Center Blvd, Newark, DE 19702, USA.
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