The store's website boasts about having expert staff capable of servicing and repairing all types of watches "from Timex to Rolex." I went to the store with a vintage (quartz) omega watch, to have the battery replaced. After replacing the battery, the watch no longer worked (even though it had been working the day before). I'm not making the accusation that it was mishandled, but they misinformed me saying that dirt in the gears was causing it to not function. This was later disproved by an actual watchmaker. After this, I asked about getting my other (mechanical) watch serviced, and the staff didn't seem to know what I was talking about. They then informed me that the jewelry store does not employ a watch maker, and they send watches to someone who "does it in his house" and that it would cost thirty dollars just to get a quote. If you have expensive watches and care about them, do not take them here.
Sincerly,
Fantastic store... took me 5 tries to find a jeweler that does the work in-house. Very nice people and they know what they are talking about.
Ellen Redcay
Newark, De
These are the best friendly people to have ever work with. They took their time explaining everything to me when I was searching for a new diamond. I will not shop for a diamond anywhere else. Best products, Best staff! Thank you Dehaven
Edit: I'm certain that I am referring to the correct jewelry store, and the information I mentioned was relayed to me by two employees of the store.
Hello, my name is Ellen Redcay from Newark, De; and I have been a customer of the family-owned Del Haven Jewelry store in People's Plaza. For any special, elegant or gemstone- quality jewelry, I go directly to Del Haven! There are several reasons for my significant devotion to purchasing nice jewelry from Del Haven: 1) the owner and all of his associates are very well versed in the aspects of jewelry selection so their guidance focuses on what the customer really desires; 2) their selection of jewelry on site is quite diverse, and is easily extended through the staff's vast knowledge of what other types of jewelry are available and how to get them quickly; 3) the entire staff is very friendly and customer-oriented as well as a number of them are professionally trained to complete jewelry repairs and/or changes on-site often while one waits; 4) Finally, my long time customer experience at Del Haven has benefitted me with many cost-effective, big- savings purchasesthat I could not dream of getting at any corporate jewelry company!
Great customer service. They always have our repairs done on time. Reasonable prices.
Del Haven Jewelers is a US Jewelry Store based in Newark, Delaware. Del Haven Jewelers is located at 140 Peoples Plaza, Newark, DE 19702, USA.
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