For an hour and a half my car sat in the parking lot. Once they finally got to it I had to wait another 2 hours for the oil change and tire rotation. Fortunately, I was entertained by watching employees yell at each other in the main area in front of customers and listen to other customers complain about how the mechanics were conversing instead of working. The manager was nice enough to take ten dollars off my total for the three and a half hour wait.
This place does not value your time. Do not waste any on them.
3 1/2 hour wait for an oil change.
Took Buick to Pep boys to have new brake pads put on. I checked the back pads and could clearly see they had lots of padding. When I came to pick it up had a $800 dollar bill for pads all around and rotors turned. The rear rotors were clearly not turned since the had a lip on the end of rotor. All I needed was the front pads replaced. I asked them to put old parts in trunk of car and they didn't. I know they are trained to rip elderly people off.
Much better selection than my old go to Advanced Auto Parts. I dont think they carry as much these days. But if you like to compare filters for your car like me, Pep Boys is the old/new kid in Newark.... They were my go to before Advanced... then they're selection shrank and Advanced got bigger... now Pep Boys must be listening to their customers and carries more of a selection while Advanced can't keep up. Anyways, I'm rattling on. You can stop reading now!!
If I could give no stars I would. My brother called this Pep Boys 3 separate times after a tire blowout and was told that they closed at 9pm. I came from Philadelphia to pick up my brother on the Delaware Memorial Bridge. We had another option to get the tire fixed but because the guy said the store closed at 9pm, we chose to come to this store. ...And surprise! They closed at 8pm. It would have helped us immensely to resolve this unfortunate emergency so much faster had the store clerk who answered the phone had the integrity to tell us the truth! Thank you for nothing. We will use AutoZone or Advance Auto Parts from now on. A total A-hole move! Unbelievable!!!!!
Great experience today at Pep Boys in Newark! Went in late morning to just inquire about scheduling an appointment, and they said they could take me today. Great! Looks like I'm walking back to work. Albert was extremely thorough and friendly in going over my repairs (brakes) but also future issues with my car. Albert also showed great concern about my tires due to heavy wear. I was also informed of some nice rebates with my brakes. Great experience! Hats off to Albert, Victor, and everyone who worked on my car! Thanks!
Pep Boys Auto Parts Service is a US Car Repair based in Newark, Delaware. Pep Boys Auto Parts Service is located at 121 College Square, Newark, DE 19711, USA.
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