My husband and I had our BMW painted there in June. We picked out a different color than the factory color, and all was good. When we finally went to pick it up over a week later, it was not painted the color we requested, it they said it was painted the factory color but it looked different. They tried to offer a discount to take it that way. No thanks, we wanted it corrected. I was so upset we again had to leave the car for about another week.When we picked it up, we were pleased with the paint job color. Then when I reached home the center grill piece was missing, I back traced my steps, and nothing. My husband called MAACO and they acted like they had nothing to do with the piece falling off...They denied removing the center grill, but that was a lie, since there was the paint color underneath where the grill covers. My husband was so upset, MAACO hung the phone up on him. We have not heard back from them. We cut our losses since we didn't trust them to do anything else to our car. We got on eBay and got the piece at a good price . Place did give us a discount on messing up the paint job, but customer service and the guys painting the cars need better communication and accountability, since people are giving their cars up for a long period of time and expect the job to be completed right the first time.
Paint job was good. Overall, happy with the job. Main issue was that when I returned my car, it had a flat tire. They refused to take responsibility for their mistake. This happened to another person I know. If they return you're car with a flat, please don't let it slide like I did. Otherwise, their job was good.
Excellent experience. The manager (Art) is an awesome guy. My car came out looking beautiful. I will definitely use them in the future.
I was told it would take 2 to 3 days to repair my car with a 2 weeks advance notice. Gave a 3 weeks advance notice and left the car with them for 5 working days and told them when I would come back for it. When I returned to pick up the car they said "we just did not get around to working on it". They also said they are too busy to call their customer if their car was not going to be ready and it was my responsibility to call them for a status report. They did not know when they would get to it either if I left it with them. With no apology, the manager, I think his name is Bill, said that since I did not have a ride back I should "hop into my car and call back to make an appointment for later". Worst service I have ever encountered. I will not use them ever and will talk other people from using them too. They do not deserve even a single star but my review would not post at all if I did not give them at least 1 star.
Many great experiences here. The painter chirs is always amazing and had a eye for detail. Great team work. And it doesn't hurt to tip either.
Maaco Collision Repair Auto Painting is a US Car Repair based in Newark, Delaware. Maaco Collision Repair Auto Painting is located at 729 Dawson Dr., Delaware Ind. Park, Newark, DE 19713, USA.
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