Friendly and helpful sales associates. Nice listening room.
I went in to buy the SoundTouch 30 from this store after having the most exquisite experience in the Bose Towson Town Center store. The Towson store was amazing in providing customer care and showing me every single option in doing so. So after leaving and deciding when I got home to DE that I was going to buy the speaker, I headed into the mall and went into Bose. First of all, NOT one hello from the plethora of floor salespeople. There was one other customer. After literally (not exaggerating) waving at a saleswoman, who'd been just watching us with bug eyes, to come over she came and truly didn't give me or my friends a true show of the piece I wanted confirmation to buy. I told her I would like to buy it and she brought one from the back to the checkout counter where a gentleman was standing eagerly waiting for my money (sales must be down). I was talked into financing the speaker over 12 months to break up the hefty purchase price without even knowing I was in the process of signing up for a Bose Credit Card that I didn't want or need. The sale was misleading because I assumed any card would work. After declining the card they took great offense to it. Telling me another credit card is what I need and if I ever want to finance a car, I'd need THIS credit card. I quickly opened my phone case revealing two other cards (I have 4). It didn't shut him up though. He wouldn't stop about the card, so as a result I walked my self out of the store. Went across to Apple and bought a Sonos PLAY:5 for the same price. PAIRABLE, WIFI! Amazing for entertaining!!! I love it. DO NOT WASTE TIME OR MONEY ON BOSE!! Check it out!!! So so amazing.
Boo, Bose.
I sat through a presentation that one of their sales staff pressured me into seeing. It was for their nifty TV with "surround sound" capabilities. The lady ran around the store yelling (yes, she yelled) at people to come see her presentation. While she was great at giving the presentation, she wasn't able to answer any of the technical questions I had. As a frequent buyer of high end audio equipment, I was surprised to see that she didn't even have a basic understanding of sound and the science that drives it. For a $5,000 tv, I expect a little bit of product knowledge, not just wow in a presentation.
Bose Showcase Store is a US Electronics Store based in Newark, Delaware. Bose Showcase Store is located at 130 Christiana Mall, Ste 1450, Newark, DE 19702, USA.
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