The service department always takes excellent care of my car. The lounge is nice and comfortable. I am promptly greeted and checked in upon arrival.
Jan. 2, 2018 we purchased brand new tires from Porter Ford- great Service, great price for 4 Brand New Tires! Porter Free Shuttle Service took us home as they placed the New tires on - when our tires were placed on our Ford Explorer - we received a call that our tires were installed - we called and Ford Service Shuttle (Driver- Jeff) nice guy picked us up from our home to take us back to Porter Ford - Thanks to Lorenzo to took care of us and the nice ladies for comfy conversations as we processed our payment - we Love Porter Ford! Thanks Porter Ford!
Mr. Hines, from the service department, reviewed with us our maintenance requirements and what to consider for future consideration for my awesome Mustang. The service performed was efficient. Thank him, again and the team that worked on it in the background.
Was very please with my experience with the service department this time, I had a negative experience the last time there and they went above and beyond this time with their customer service. Greatly appreciated the prompt response to management in addressing my complaint, was definitely pleased this time.
Went in for recall. Work was done on time and included checkup of tires, breaks and other systems. No other work was required and the service manager took the time to explain to me the status of items needing work in the future.
Porter Ford is a US Car Dealer based in Newark, Delaware. Porter Ford is located at 600 Ogletown Rd, Newark, DE 19711, USA.
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