Contrary to some of these other reviews I received exceptional service while shopping for a new driver. I am relatively new to the game and brought my old driver in which the team at Golf Galaxy had me compare with several drivers I had in mind. Fitted, new grip and fair trade in on old driver. I will be continuing my future golf shopping here. Thanks for your help Golf Galaxy.
I went to check my new set of irons loft/lie because I got them online and wanted to make sure they were to spec in order to help determine if they were counterfeit clubs or not. The moment the associate opened the box he went on about how I had graphite shafts and was snobby and made me feel like crap and judged me because I didn't have steel shafts. I explained I just wanted them checked because I'm worried they are fake and he was incredibly biased and snobby and said "Oh there is NO way, they are PERFECT, they are MIZUNO, they are SPOT ON". I said I'm sure he's probably right but if they aren't then they might be fake, correct? He stated again how they are perfect and doesn't even need to check because they are mizuno, completely disregarding what I said about how I'm worried they are fake. He was rude, everyone was rude, they made me feel like crap and when I picked my clubs up they said they were in fact all perfect. I expected to pay something for checking them but they charged me for a full adjustment when they never adjusted a single one because they measured out just fine! I told the manager I was not paying $40 to measure the loft of my clubs. He took 50% and was rude saying how it still takes time to measure. I stated that if they had to bend every single one then that's the price I would pay therefore I wasn't paying that price for half of the work. Unbelievable, I will never go to this dump again. What a pile of poop this place is.
Went in to buy all new irons and woods. My fitting experience was amazing. Robert Passarelli spent almost two hours with me test driving multiple brands, lofts, and lies until I found the set right for me and my swing. Highly recommend GG in Delaware. My fitting experience could not have gone better.
Terrible customer service. Tried getting help, walked around for 20 minutes. Store was empty and employees were just standing around. Felt I was avoided as i tried approaching for help.
This place is an absolute JOKE!!! Stood there for a good amount of time testing out drivers and not a one of them came over to say hi or anything. Guess because I was not in golf cloths they didn't give a rats ass. Also asked one of them if they negotiate on used clubs and he gave me a ridiculous loom and said no. Pitiful!!! Guess what!!! You lost a customer!! And Edwin watts negotiates on used clubs and actually like their jobs!!! Avoid at all cost!!
Golf Galaxy is a US Shoe Store based in Newark, Delaware. Golf Galaxy is located at 1295 Churchmans Rd, Newark, DE 19713, USA.
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