The customer service is great.
Michelle is just an amazing hairdresser!
I had a scheduled photoshoot and needed a new salon to get my hair done. I chose Mark IV, and I am VERY inpressed. They made me feel comfortable, happy, we're so polite, and my hairstyling turned out perfect! I will definitely return in the future! :)
Great Salon.. Love my hair cut and highlights. Great atmosphere too. Everyone is so friendly.
The next bad experience was when I went to get a haircut with someone that I made an appointment with and the stylist was still at home and hadn’t showered yet.
I have had a couple of good haircuts here however my bad experiences overshadow those. My first bad experience was when I had to wait 15 minutes after my appointment start time, the lady had a horrible negative attitude, and my hair looked like the person who had cut it had never cut hair before. I called the owner to see what she could do about the situation and most of the conversation was her praising the hair stylist and how what I was saying was impossible. She said “What do you want me to do? I can’t give you your hair back.”, and similar statements for a couple minutes until she eventually offered me a free hair cut the next time I were to go in.
This is the first time I’ve found it necessary to leave a bad review on Google because I hope to help prevent these experiences with someone else.
I have been to many different salons in and around Wilmington and Newark. OLGA at Mark IV is the very best. Best hair cut, color, and highlights I have ever gotten. OLGA is a perfectionist, which I like, and she does a fabulous job!
Mark Iv is a US Hair Care Studio based in Newark, Delaware. Mark Iv is located at 240 College Square, Newark, DE 19711, USA.
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