1st time I was a bit disappointed, one person who didn't want to do their job. 800 number offered me an additional 20% off which got me back through the door and my subsequent visits have been good. Brought my bike here and like the lifetime tune up & adjustments. Decent prices on kit and shoes, large selection of bikes mainly Fuji, GT & Ridley. Good mechanics who will get you back on the road when need be.
I Was dealing with major frustrations with online sales support after they lost my bike I purchased for my sons Birthday, then Rick from Performance Bike shop in Newark, DE Came to my rescue. Lets just say without talking about pricing Rick went above and beyond anything any customer service rep has ever done for me. The store, the service, the professionalism were second to none. I highly recommend visiting Performance Newark for all your cycling needs
Called to see if they were busy, they said they could help me, come in. Came in around 6pm needing a new tube and tire. The gentlemen working were all helpful, kind and knowledgable. Very professional shop, when I have more time to browse for gear, coming back! Thank you so much. The prices are half of that of Main St Bike shops, pure enough reason to come visit. Large selection of parts, trip meters, pumps, etc.
Questionable Online experience after being a 25yr long customer.....
Let me qualify my review. I own a big dummy cargo bicycle. I do not own a combustion vehicle. I travel from city to city with the the racetrack in an 18 wheeler, then while I'm in that city I only use my bike. Out of all those cities, this is far and away the best bike shop. When I picked up my bike from getting work done, the bill was so low, I started asking questions because I thought they couldn't have done it all. They did and they did it right. The best my brakes have worked since it was new. I told them I probably needed a new rotor. No , it just needed fixing. They could have jacked me and I I would have never known. Good people. There's not enough good people in the world and here's a whole passle in one spot. If you've been trading with some downtown boutique bike shop, come on over and you'll throw rocks at your old shop. There's a creek down the road, got some good rocks.
By far the best bike shop in Delaware. Best customer service and product selection. I will not bike shop anywhere else.
Performance Bicycle is a US Bicycle Store based in Newark, Delaware. Performance Bicycle is located at 1267 Churchmans Rd, Newark, DE 19713, USA.
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