5
110 Executive Dr, Newark, DE 19702, USA
Newark, Delaware 19702
+1 302-533-6048

Doing a lot to improve customer service! The new delivery service is doing great things for our customers!

Terrible home delivery. Delivery personnel arrived 30 minutes late to the scheduled drop-off time and did not call stating that they will be arriving late; this created the issue of no one home to sign for the furniture. When I tried to reschedule a different drop off time the personnel arrived early creating the same issue.

Waited all day for delivery. It is now 9pm as I write this review. No phone call from anyone as to why no one showed up. Wasted an entire day off of work. I took a vacation day, something I work hard to earn, so this furniture could be delivered. They are not open tomorrow or Monday, and I cannot afford to take another day off of work to wait around without any specific delivery time, or any promise that the furniture will even be delivered. I am extremely unsatisfied. As a former employee of your Bear DE location, I have to say this very unprofessional and disappointing. I am in management in the customer service industry, and I would never let this happen to my clients/customers. We have ordered two rooms (living and dining) of furniture this month with Ashley (Elkton and Wilmington locations), totaling over $4000.00. I truly hope we are compensated somehow by Ashley for our lost time and wages due to their poor customer service and delivery system.

Cheaply made furniture. Salesman would tell you anything you want to hear, just to make a sale...Waiting time averages over a month just to relieve a sofa....Really? Would not recommend

I bought a bed set and it was damage i bought it in august and waited 2 months for a service guy to come look at it we called 8 times and they make a service call then we call back and they say we have nothing for you and its now November and we are still waiting for new bed parts they are the worst furniture place. I WILL NEVER BUY ANYTHING FROM HERE AGAIN THATS FOR SURE i wouldn't tell anyone to buy from these furniture stores.

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Ashley Furniture Homestore — Storage in Newark

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Ashley Furniture Homestore

Storage at 110 Executive Dr, Newark, DE 19702, USA. Here you will find detailed information about Ashley Furniture Homestore: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    Closed
  • Tuesday
    10:00 AM – 5:00 PM
  • Wednesday
    10:00 AM – 5:00 PM
  • Thursday
    10:00 AM – 5:00 PM
  • Friday
    10:00 AM – 5:00 PM
  • Saturday
    10:00 AM – 5:00 PM
  • Sunday
    Closed

Rating

4
/
5
Based on 5 reviews

Contacts

Categories:
State:
Delaware
Address:
110 Executive Dr, Newark, DE 19702, USA.
City:
Newark
Postcode:
19702

About Ashley Furniture Homestore

Ashley Furniture Homestore is a US Storage based in Newark, Delaware. Ashley Furniture Homestore is located at 110 Executive Dr, Newark, DE 19702, USA.


Please contact with Ashley Furniture Homestore using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ashley Furniture Homestore opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Ashley Furniture Homestore

  • Jack
    Added 2015.12.19
    Doing a lot to improve customer service! The new delivery service is doing great things for our customers!
  • Natalie
    Added 2015.07.27
    Terrible home delivery. Delivery personnel arrived 30 minutes late to the scheduled drop-off time and did not call stating that they will be arriving late; this created the issue of no one home to sign for the furniture. When I tried to reschedule a different drop off time the personnel arrived early creating the same issue.
  • Cameron
    Added 2015.02.26
    Waited all day for delivery. It is now 9pm as I write this review. No phone call from anyone as to why no one showed up. Wasted an entire day off of work. I took a vacation day, something I work hard to earn, so this furniture could be delivered. They are not open tomorrow or Monday, and I cannot afford to take another day off of work to wait around without any specific delivery time, or any promise that the furniture will even be delivered. I am extremely unsatisfied. As a former employee of your Bear DE location, I have to say this very unprofessional and disappointing. I am in management in the customer service industry, and I would never let this happen to my clients/customers. We have ordered two rooms (living and dining) of furniture this month with Ashley (Elkton and Wilmington locations), totaling over $4000.00. I truly hope we are compensated somehow by Ashley for our lost time and wages due to their poor customer service and delivery system.
  • Haley
    Added 2014.11.28
    Cheaply made furniture. Salesman would tell you anything you want to hear, just to make a sale...Waiting time averages over a month just to relieve a sofa....Really? Would not recommend
  • Jake
    Added 2014.08.28
    I bought a bed set and it was damage i bought it in august and waited 2 months for a service guy to come look at it we called 8 times and they make a service call then we call back and they say we have nothing for you and its now November and we are still waiting for new bed parts they are the worst furniture place. I WILL NEVER BUY ANYTHING FROM HERE AGAIN THATS FOR SURE i wouldn't tell anyone to buy from these furniture stores.
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