Doing a lot to improve customer service! The new delivery service is doing great things for our customers!
Terrible home delivery. Delivery personnel arrived 30 minutes late to the scheduled drop-off time and did not call stating that they will be arriving late; this created the issue of no one home to sign for the furniture. When I tried to reschedule a different drop off time the personnel arrived early creating the same issue.
Waited all day for delivery. It is now 9pm as I write this review. No phone call from anyone as to why no one showed up. Wasted an entire day off of work. I took a vacation day, something I work hard to earn, so this furniture could be delivered. They are not open tomorrow or Monday, and I cannot afford to take another day off of work to wait around without any specific delivery time, or any promise that the furniture will even be delivered. I am extremely unsatisfied. As a former employee of your Bear DE location, I have to say this very unprofessional and disappointing. I am in management in the customer service industry, and I would never let this happen to my clients/customers. We have ordered two rooms (living and dining) of furniture this month with Ashley (Elkton and Wilmington locations), totaling over $4000.00. I truly hope we are compensated somehow by Ashley for our lost time and wages due to their poor customer service and delivery system.
Cheaply made furniture. Salesman would tell you anything you want to hear, just to make a sale...Waiting time averages over a month just to relieve a sofa....Really? Would not recommend
I bought a bed set and it was damage i bought it in august and waited 2 months for a service guy to come look at it we called 8 times and they make a service call then we call back and they say we have nothing for you and its now November and we are still waiting for new bed parts they are the worst furniture place. I WILL NEVER BUY ANYTHING FROM HERE AGAIN THATS FOR SURE i wouldn't tell anyone to buy from these furniture stores.
Ashley Furniture Homestore is a US Storage based in Newark, Delaware. Ashley Furniture Homestore is located at 110 Executive Dr, Newark, DE 19702, USA.
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